Here we summarized the most important questions and answers for you.Should you have further questition do no hesitate to contact our redvision Service- Team.
How can i contact redvison?
Course all employees are You can reach us personally through our logictical centre(responsable for orders, complaints and returns) is reachable under the following address:
redvision Versandhandelsgesellschaft mbH
Bestellcenter & Logistikzentrum
Schwabenstrasse 36
93053 Regensburg
Germany
Fon +49 (0) 941 / 70 55 38 30
Fax +49 (0) 941 / 70 55 38 37
Alternatively you can contact us by Skpe or E-Mail.
At which times is redvision reachable?
Our employees are reachable from monday to friday 9.00-18.00
Out of opening hours all requests can be sent by email or fax to us. These are processed on the next day at once.
What is the number of the redvision ordering hotline?
The number of the ordering hotline is 0 18 02 / 66 99 66 and costs unique 6 cents from the fixed-line network however long the ordering or the consulation takes.
How can i order?
The most comfortable way is to order by our web shop - Here you find detailed article information. Of course you do not have to do without your personal consultation. On request our sales team helps you with words and deeds. Also orders by fax or email are processed at once.
Are all packets deliverd neutral?
Yes, of course all packets are sent neutral.As consignor address only "Versandhandels GmbH Regensburg" is indicated. You find more information to the topic discretion here.
Who delivers my order?
We deliver all our orders by DHL signed for delivery, as this mail order business has proved to be most reliable and the fastest.
What happens if I am not at home on delivery?
Should nobody be at home if the postman comes and has no other option to surrender the packet, he automatically leaves a message. By this way you will know at which post office the packet can be picked up within 7working days.
Are packets also send to a packet stations?
Yes, of course we offer this service and send to a post station on request. For this purpose you only have to indicate additional data. (Number of the packet station and personal post number)
How can I instruct to send to a packet station?
For that you have to indicate the address at the ordering process like in this example:
First name: MAX
Surname Name: MUSTERNAME & Post number
Street: Packstation
House number: Nummer of the packet station
Postal code: MUSTERPLZ
Place: MUSTERORT
How much are the delivery costs?
Within Germany the delivery costs are 3,95 euros. In case of an order by cash on delivery the post additionally charges 2 euros. From an order value of 50 euros we deliver free of delivery costs within Germany.
Within the EU the delivery costs are 9,95 euros. Unfortunately we have no further information about additional fees of the post. In case of an order value of 150 euros we deliver free of delivery costs into European foreign countries.
The delivery costs into non European contries are automatically shown at the order. As these are very different it is not possible to charge a lump sum.
Precise information to the topic delivery costs are available here.
Which methods of payment are offered?
We offer the following methods of payment within Germany:
- Debit Note
- Credit Card
- Prepay
- Cash on delivery
- PayPal
- ClickandBuy
For all other countries the following options are possible:
- Credit Card
- Prepay
- PayPal
- ClickandBuy
In case of methods of payment credit card, PayPal, ClickandBuy we charge 1 euro and in case of cash on delivery we charge 3,95 processing fee.
More detailed information to the topic methods of payment are avialable here.
In which currency can I pay?
We only accept Euro. Therefore amounts made by credit cards or debit note are always debited in euros. In case of prepay it is important to transmit the amount in euro plus possible transmission fees in foreign countries. As far as fees are charged, please consult your bank.
How long does it take until my order arrives?
Within Germany the delivery period is between 2 and 7 days. Should you have chosen debit note as method of payment we ask you to consider that the goods can only be sent if the amount is debited. This can take up to 7 days.
Generally all articles are stocked. Should despite of that one article not be available, we carry out a short delivery within Germany and send all other available articles in advance. The additional delivey is then free of delivery costs.
How save is my data (SSL encoding)?
The complete personal data of an order are encoded by SSL.
Detailed and precise information to the topic protection are available here.
What can I do if a product does not work?
Should the case occur that a product does not work -it will be replaced.
For this purpose please contact our sales team. Your receive a processing number and the further procedure is explained to you. In this case we bear the costs of the goods send back.
Who bears the costs of the return?
Of course we cover the costs of the return within the first 14 days after receipt of consignment as far as the value of the consignment is above 40 euros. Please inform us about the costs of the return and we credit it on your account. The amount can then be passed to your account with a new order or can be paid off. Please take into account that unfree packets sent can not be accepted.
Can I send back an aritcle which I do not like?
We have a 14 day return policy on nearly all articles. Of course if a item has to be returned it has to be packed original and must be unused. Should an article not meet your expectations, it is important to inform us in advance and to send it back without charge.We will compensate you for the delivery cost to send the item back. Unfree packets can not be accepted. We compensate you the purchasing price resp. The delivery costs of the article at once.
Course all employees are You can reach us personally through our logictical centre(responsable for orders, complaints and returns) is reachable under the following address:
redvision Versandhandelsgesellschaft mbH
Bestellcenter & Logistikzentrum
Schwabenstrasse 36
93053 Regensburg
Germany
Fon +49 (0) 941 / 70 55 38 30
Fax +49 (0) 941 / 70 55 38 37
Alternatively you can contact us by Skpe or E-Mail.
At which times is redvision reachable?
Our employees are reachable from monday to friday 9.00-18.00
Out of opening hours all requests can be sent by email or fax to us. These are processed on the next day at once.
What is the number of the redvision ordering hotline?
The number of the ordering hotline is 0 18 02 / 66 99 66 and costs unique 6 cents from the fixed-line network however long the ordering or the consulation takes.
How can i order?
The most comfortable way is to order by our web shop - Here you find detailed article information. Of course you do not have to do without your personal consultation. On request our sales team helps you with words and deeds. Also orders by fax or email are processed at once.
Are all packets deliverd neutral?
Yes, of course all packets are sent neutral.As consignor address only "Versandhandels GmbH Regensburg" is indicated. You find more information to the topic discretion here.
Who delivers my order?
We deliver all our orders by DHL signed for delivery, as this mail order business has proved to be most reliable and the fastest.
What happens if I am not at home on delivery?
Should nobody be at home if the postman comes and has no other option to surrender the packet, he automatically leaves a message. By this way you will know at which post office the packet can be picked up within 7working days.
Are packets also send to a packet stations?
Yes, of course we offer this service and send to a post station on request. For this purpose you only have to indicate additional data. (Number of the packet station and personal post number)
How can I instruct to send to a packet station?
For that you have to indicate the address at the ordering process like in this example:
First name: MAX
Surname Name: MUSTERNAME & Post number
Street: Packstation
House number: Nummer of the packet station
Postal code: MUSTERPLZ
Place: MUSTERORT
How much are the delivery costs?
Within Germany the delivery costs are 3,95 euros. In case of an order by cash on delivery the post additionally charges 2 euros. From an order value of 50 euros we deliver free of delivery costs within Germany.
Within the EU the delivery costs are 9,95 euros. Unfortunately we have no further information about additional fees of the post. In case of an order value of 150 euros we deliver free of delivery costs into European foreign countries.
The delivery costs into non European contries are automatically shown at the order. As these are very different it is not possible to charge a lump sum.
Precise information to the topic delivery costs are available here.
Which methods of payment are offered?
We offer the following methods of payment within Germany:
- Debit Note
- Credit Card
- Prepay
- Cash on delivery
- PayPal
- ClickandBuy
For all other countries the following options are possible:
- Credit Card
- Prepay
- PayPal
- ClickandBuy
In case of methods of payment credit card, PayPal, ClickandBuy we charge 1 euro and in case of cash on delivery we charge 3,95 processing fee.
More detailed information to the topic methods of payment are avialable here.
In which currency can I pay?
We only accept Euro. Therefore amounts made by credit cards or debit note are always debited in euros. In case of prepay it is important to transmit the amount in euro plus possible transmission fees in foreign countries. As far as fees are charged, please consult your bank.
How long does it take until my order arrives?
Within Germany the delivery period is between 2 and 7 days. Should you have chosen debit note as method of payment we ask you to consider that the goods can only be sent if the amount is debited. This can take up to 7 days.
Generally all articles are stocked. Should despite of that one article not be available, we carry out a short delivery within Germany and send all other available articles in advance. The additional delivey is then free of delivery costs.
How save is my data (SSL encoding)?
The complete personal data of an order are encoded by SSL.
Detailed and precise information to the topic protection are available here.
What can I do if a product does not work?
Should the case occur that a product does not work -it will be replaced.
For this purpose please contact our sales team. Your receive a processing number and the further procedure is explained to you. In this case we bear the costs of the goods send back.
Who bears the costs of the return?
Of course we cover the costs of the return within the first 14 days after receipt of consignment as far as the value of the consignment is above 40 euros. Please inform us about the costs of the return and we credit it on your account. The amount can then be passed to your account with a new order or can be paid off. Please take into account that unfree packets sent can not be accepted.
Can I send back an aritcle which I do not like?
We have a 14 day return policy on nearly all articles. Of course if a item has to be returned it has to be packed original and must be unused. Should an article not meet your expectations, it is important to inform us in advance and to send it back without charge.We will compensate you for the delivery cost to send the item back. Unfree packets can not be accepted. We compensate you the purchasing price resp. The delivery costs of the article at once.